The idea of using remote desktop management is to control PC's from a location other than in front of the computer itself. This method of management is convenient for those that may have trouble with a computer and can't take the computer in to a technician. Someone can access your computer from afar and troubleshoot, change settings, or anything else that needs to be done to get the machine up and running again. The ability to share control will free you up from disassembling your PC and hauling it into the tech shop.
This works well for larger companies, too. Imagine the busy IT having the ability to access the computers used throughout the building to troubleshoot an issue. The problem could be fixed in very short order without him or her having to physically walk across the company campus to access the computer with the glitch.
The programs available run on a high transfer speed so the process can be quickly executed. There is access of other computers through network connections. An IT or other person assigned to help with computer issues can remain in place and access your computer remotely. They will see your desktop just the way you see it. Whatever you may have been working on doesn't need to be shut down while the process is in progress.
The tech will see a full screen desktop as it appears on the computer that is having the problem. Any screen shots the tech observes that could be significant to solving a problem can be saved. How many times have you received an error message only to forget which number the error states? Remote computer performance can be watched by the tech and any information that is relevant to the problem can be recorded. The IT will be able to discover what the user is experiencing, which is much easier and more effective than the user trying to explain the problem to the tech.
Once the trouble has been identified, the tech can then perform any action necessary to get the computer back to its running state. It can be shut down or restarted if necessary. It can be powered off completely or a hard reboot can be performed. Other possible functions are locking and unlocking, logging on or off, and launching or killing applications.
You will have the option of choosing from different styles of remote program. The most basic program will allow remote access including the full size desktop that the user is seeing, screen shot captures, and other interactive features. A medium access program will likely include screen cast recording, shut off capability, chat with the remote user, applications lists, monitoring of the performance, inventory information, and the option of printing out all of the information.
If you are interested in using a remote desktop management program to expedite your company's computers, the premium type program may be what you need. This type will cost a bit more, but will include all of the features of the basic and medium feature programs plus PC scheduling capabilities, inventory of processor data, printer performance, disk drive data, OS hot fixes, and folders containing programs.
No comments:
Post a Comment